What Do you Do When your Blog is Broken?

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Two days ago I had an issue with my blog. I was unable to edit any of my posts or create new posts. So, I spent about three hours trying to troubleshoot the problem for myself. When I need to troubleshoot something, then there’s real trouble.

Searching Google for the answer to my Worpress problem is like wandering in the dark along the edge of a cliff. Well, maybe it’s not that bad. But, there are so many variables to problems. I found out in one of the forums that a few people couldn’t see a certain portion of their editor and it was as simple as adding a piece of code to a file. Well, unless I take an extensive course in my spare time (which I’ve thought of) I will not be adding any snippets of code here and there and hoping for the best. It’s just beyond my scope. Besides, that was not the code needed  solve my problem. My editor was completely blank and I couldn’t even start a new post.

So, I asked for help. I found some great help over with Jessica and Eric atJellyfishweb.net. They fixed my initial issue.

Thank you Jessica for explaining the problem. According to her, WordPress loads all my plug-ins at once. But my WordPress config.php has a certain memory limit. When I hit that point, my editor pretty much froze up in protest. I could either increase my memory or change the settings so that it loads my plug-ins individually. They did the latter within an hour of my request. Now that’s fast.

Could it really be that easy? Of course not. You know what they say, if it’s too good to be true, it probably is.
Unfortunately, The code that was used (without an issue on other blogs) happened to send up a red flag with Google, indicating the my site could have been “hacked” via this “malicious” code that it found. Mind you there are what, eight other search engines out there?  But it was only Google that flagged my site. (But seriously, do the others matter anyway?)

Well, it’s nice to know that Google is so on the ball! In the meantime, anyone who clicked on my site was diverted because of potential Malware. Let me tell you what that feels like. Terrible. Horrible. Honestly, I felt helpless. Because  in my case, there was no malicious code at all, Google just didn’t recognize the code that was used on my little blog and I had to wait for them to remove that flag. Meantime, how many visitors hightailed it outta there never to return?

Jessica and Eric were right on it and immediately removed the code, fixed the editor issue in another way and resubmitted my blog to Google for them to remove that flag. At about 5:30 am, Grant told me that the flag was gone. According to Jessica, it was removed at midnight. Needless to say, I woke up a much happier person.

She also warns, you can’t always anticipate why Google will flag your site or when your site may suddenly stop working. A good idea is to add plug-ins or themes or code changes one at a time so it’s easy to troubleshoot and identify the problem.

What do you do when you have trouble with your site? Do you tackle it yourself or get some help? Where do you go for answers?

 

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Kristi Maloney is a work from home mom to two boys ages 9 and 12. Since 2009, she has featured in-depth product, and book reviews and hosted high-quality, exciting giveaways on her blog Moms Own Words. When she is not blogging about life in New England, tips on everything and anything, recipes and the antics of her boys, you can find her providing taxi, laundry, meal preparation and decluttering services for her family. Email at maloney(dot)Kristi@gmail(dot)com.


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Comments

  1. says

    Your blog troubles happened on the day so many others got hacked, and though that’s awful (for you and all involved) when so many get into trouble at once, people tend to be more understanding about coming back.

    I bet you didn’t lose any return visits…I sure hope you didn’t. And everyone who knows and enjoys your blog knows to come back too. :) It is disconcerting though (and scary too), when there’s trouble w/your blog.

    Glad all’s well and hurrah for all involved who helped you get back to normal.

  2. says

    For some reason I have to disable certain parts of Jetpack when I want to use my editor in wordpress. It just happened one day, randomly. Jetpack says it must be one of my other plugins causing the problem, but i hadn’t added or updated any in a long time except for updating Jetpack!

  3. kristi maloney says

    Rosey you are too kind. Thank you so much. Diane, i am not familiar with Jetpack. (I have a lot to learn!) I will have to check that out! Good luck with it – it sounds like you are very good at troubleshooting! :)

  4. Karen Glatt says

    Wow, I did not have any problem with your site this week. I visit every day, but I could never figure out how to fix a computer. My nephew is so smart that he fixes the problem with my computer when I have it. I am so glad that the problem was fixed for you! It sounded like it was hard to fix the problem!

  5. says

    I sent you a message via email but disregard as your website came up ok now. Not sure why I got sent somewhere else when I clicked on it. It certainly can be so frustrating when something is wrong with you blog and you just can’t pinpoint the problem. It was great that they were able to get through to Google as they can be hard to get a hold of when needed. Hope everything is ok now.

  6. kristi maloney says

    You had me scared there for a minute. I thought …oh no, here we go again!
    Thank you for your comment.

  7. says

    As you know, I have been hacked a few times. Wish I knew how to fix it myself. It is so stressful. So glad you got it fixed

  8. says

    It’s not just you – I know a whole bunch of people that this has happened to over the past 3 or 4 days – myself included. It took me ALL day to figure out what the problem was (and about 6 hours on and off). Glad you’re back up and running!

  9. kristi maloney says

    I didn’t know it happened to you. My problem was just a WP issue that I couldn’t figure out. You are lucky you were able to troubleshoot yourself. This s&^t can get expensive! lol Glad you are up and running too! ;)

  10. Jean says

    I’m hopeless with computers. When something goes wrong, I generally have to call in a professional. Thank Heaven for the Geek Squad!

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