Two days ago I had an issue with my blog. I was unable to edit any of my posts or create new posts. So, I spent about three hours trying to troubleshoot the problem for myself. When I need to troubleshoot something, then there’s real trouble.
Searching Google for the answer to my Worpress problem is like wandering in the dark along the edge of a cliff. Well, maybe it’s not that bad. But, there are so many variables to problems. I found out in one of the forums that a few people couldn’t see a certain portion of their editor and it was as simple as adding a piece of code to a file. Well, unless I take an extensive course in my spare time (which I’ve thought of) I will not be adding any snippets of code here and there and hoping for the best. It’s just beyond my scope. Besides, that was not the code needed solve my problem. My editor was completely blank and I couldn’t even start a new post.
So, I asked for help. I found some great help over with Jessica and Eric atJellyfishweb.net. They fixed my initial issue.
Thank you Jessica for explaining the problem. According to her, WordPress loads all my plug-ins at once. But my WordPress config.php has a certain memory limit. When I hit that point, my editor pretty much froze up in protest. I could either increase my memory or change the settings so that it loads my plug-ins individually. They did the latter within an hour of my request. Now that’s fast.
Unfortunately, The code that was used (without an issue on other blogs) happened to send up a red flag with Google, indicating the my site could have been “hacked” via this “malicious” code that it found. Mind you there are what, eight other search engines out there? But it was only Google that flagged my site. (But seriously, do the others matter anyway?)
Well, it’s nice to know that Google is so on the ball! In the meantime, anyone who clicked on my site was diverted because of potential Malware. Let me tell you what that feels like. Terrible. Horrible. Honestly, I felt helpless. Because in my case, there was no malicious code at all, Google just didn’t recognize the code that was used on my little blog and I had to wait for them to remove that flag. Meantime, how many visitors hightailed it outta there never to return?
Jessica and Eric were right on it and immediately removed the code, fixed the editor issue in another way and resubmitted my blog to Google for them to remove that flag. At about 5:30 am, Grant told me that the flag was gone. According to Jessica, it was removed at midnight. Needless to say, I woke up a much happier person.
She also warns, you can’t always anticipate why Google will flag your site or when your site may suddenly stop working. A good idea is to add plug-ins or themes or code changes one at a time so it’s easy to troubleshoot and identify the problem.
What do you do when you have trouble with your site? Do you tackle it yourself or get some help? Where do you go for answers?